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3140 Gold Camp Dr. Suite 80
Rancho Cordova, CA. 95670
Phone: 916-852-2890
Fax: 916-852-2899
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myIT: Corporate Information Systems for the IT Professional
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mySupport (Product Support)
- Online Call Center/Help Desk
- External Customer Support
- Products, Services and Operations Support
- Prioritized Problem Tracking
- Prioritized Call Tracking
- Automated priority escalation and notification
- Request Tracking
- Support Resource Management
- Self-Help Knowledgebase
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myHelpDesk
- Internal Call Tracking
- Internal Help Desk
- Internal Employee Support
- Internal Action Request Automation
- Project Support Management
- Ability to assign tickets to sub-contractors
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myContacts
- Corporate Client Contact Management
- Sales Force Automation and Coordination
- Online company calendar and personal calendar
- Online company and personal directory
- Meeting scheduling and email reminders
- Automated meeting requests and notifications
- Task Lists
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myAssets
- Fixed Asset Management Tracking by asset
or person asset is assigned to
- Physical Asset Inventory
- Contract and Support Agreement Tracking
- Support contact information
- Customizable maintenance schedules per asset
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